Terms & Conditions

Welcome to Zemi

Operated by Betancourt Family Corporation |

These Terms & Conditions are designed to provide clarity around how we operate across our coffee cart services, cafe partnerships, retail offerings, and community events. Our goal is simple: great coffee, smooth experiences, and respectful collaboration with everyone we serve.

Zemi Coffee Cart and related Zemi brands are operated by Betancourt Family Corporation.

1. Our Brands

Zemi operations include:

- Zemi Coffee Cart — mobile coffee service and event catering
- Zemi Coffee — cafe-based coffee service and retail offerings
- Zemi packaged coffee, beverages, and specialty products
Services may take place at partner cafes, private events, public spaces, or community venues.

2. Cafe Operations

Zemi Coffee currently operates inside The People's Cafe.

While serving within this shared environment:
- Zemi Coffee and The People's Cafe operate as independent businesses.
- Seating availability, hours, and access may vary due to shared space operations or private events.
- Certain house policies established by the venue may apply.

We appreciate patience and courtesy toward all teams working within shared community spaces.

3. Coffee Cart & Event Bookings

Booking Zemi Coffee Cart reserves equipment, preparation time, inventory, and staffing.

Booking Confirmation
- Events are confirmed upon approval of an agreement or invoice and any required deposit.
- Dates are not held without confirmation.

Client Responsibilities
Clients agree to provide:
- Safe and accessible setup space
- Electrical access when required
- Reasonable setup and service conditions

Zemi reserves the right to modify or pause service if conditions impact safety or beverage quality.
Changes & Cancellations
- Changes should be communicated as early as possible.
- Deposits may be non-refundable within agreed cancellation periods.
- Weather, safety concerns, or venue limitations may require operational adjustments.

4. Product Availability

Zemi focuses on small-batch preparation and quality sourcing.
Because of this:
- Menu items may sell out.
- Seasonal offerings rotate.
- Ingredient substitutions may occur when necessary.

Freshness and quality take priority over volume.

5. Purchases & Refunds

Prepared food and beverages are final sale once served.
If something is not right, please notify us immediately so we can address it during your visit.
Retail products may be exchanged only if defective at time of purchase.

6. Coffee & Retail Products

Coffee flavor profiles naturally vary by harvest, origin, and seasonality.
Zemi is not responsible for quality changes caused by improper storage or handling after purchase.

7. Shared Spaces & Guest Conduct

Zemi aims to create welcoming environments rooted in hospitality and respect.
We reserve the right to refuse service in cases of:
- Harassment
- Unsafe behavior
- Disruptive or disrespectful conduct toward staff or guests

8. Allergies & Food Preparation

Zemi offers a variety of dietary options, including vegan and gluten-free selections whenever possible. Availability may vary based on daily preparation, sourcing, and event or cafe operations, but we strive to meet our customers where they are and provide options that support a range of dietary preferences.

Products may be prepared in shared environments where common allergens are present. Guests with allergies or dietary concerns should notify staff prior to ordering so we can provide ingredient information and assist in selecting suitable options.

9. Photography & Media

Photography or video may occasionally occur during service or events for marketing purposes.
Guests may opt out by informing a Zemi team member.

10. Liability

Betancourt Family Corporation and its Zemi brands are not responsible for:
- Personal property brought into cafe or event spaces
- Venue conditions outside our operational control
- Undisclosed food allergies

11. Updates to These Terms

As Zemi grows, these Terms & Conditions may evolve across locations, services, and partnerships.
The most current version will be made available through Zemi communication channels.