Privacy Policy

Operated by Betancourt Family Corporation | Effective Date : [02 2026]

1. Who We Are

Zemi Coffee Cart and related Zemi brands (“Zemi,” “we,” “our,” or “us”) are operated by Betancourt Family Corporation.
This Privacy Policy explains how we collect, use, and protect information when you:

Visit our website hosted on Wix
Make a purchase
Book our services
Enroll in our loyalty program
Sign up for email or SMS communications
Interact with us online or at events

2. Information We Collect

A. Information You Provide Directly

Name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Event booking information
- Dietary preferences or notes
- SMS marketing opt-in consent

B. Loyalty Program Information
Zemi offers a loyalty program managed through Dripos.
When you enroll in the loyalty program, Dripos may collect:
- Name
- Phone number
- Email address
- Purchase history tied to rewards
This information is managed through Dripos’ platform. Zemi has access to loyalty program data for the purpose of administering rewards and customer support, but we do not use loyalty program information for unrelated marketing or third-party sharing. Dripos operates under its own Privacy Policy.

C. Payment Information
Payments are processed securely through Stripe. We do not store full credit card numbers on our servers.

D. Website Information (Wix Hosted)
When you visit our site, Wix may automatically collect:
- IP address
- Device type
- Browser type
- Basic usage data
We do not currently use third-party advertising pixels or tracking technologies beyond what is necessary for basic site functionality.

E. Fulfillment Information
If you order merchandise:
- Shipping information is shared with USPS for delivery.
- Merchandise may be fulfilled through Printify, which operates under its own Privacy Policy.

3. How We Use Your Information

We use information to:
- Process and fulfill orders
- Manage bookings and event services
- Administer loyalty rewards
- Respond to customer inquiries
- Send order confirmations and service communications
- Send marketing communications (only if you opt in)
- Improve our operations
- Comply with legal and tax obligations
We do not sell your personal information.

4. SMS & Email Communications

If you opt in to receive SMS or email communications:
- Messages may include promotions, updates, loyalty notifications, or event announcements.
- You may unsubscribe at any time.
- SMS messages may include standard message and data rates.
- To stop SMS messages, reply “STOP.”
We will not send marketing communications without consent.

5. Sharing of Information

We share information only with trusted service providers necessary to operate our business, including:
- Stripe (payment processing)
- Wix (website hosting and infrastructure)
- Dripos (loyalty program management and POS services)
- USPS (shipping)
- Printify (merchandise fulfillment)
Each of these providers operates under their own privacy policies.
We may also disclose information if required by law.

6. Data Retention

We retain information:
- As long as necessary to fulfill services
- As required for accounting and tax purposes
- As maintained within third-party systems (such as Dripos) according to their retention policies
- Until you request deletion, where legally permitted

7. Security

We use reputable third-party platforms and reasonable administrative safeguards to protect your information.
However, no system can be guaranteed 100% secure.

8. Your Rights

You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal and accounting obligations)
- Opt out of marketing communications
Requests can be submitted using the contact information below.

9. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from children.

10. Third-Party Links

Our website or communications may contain links to third-party services, including social media platforms. These services operate under their own privacy policies.